On Wednesday, Feb. 19, 2014, Visit Laguna Beach led 30 front-line hospitality staff members on a five-hour Insider’s Laguna: Destination Training & Tour. This complimentary bi-annual training was designed three years ago to familiarize new hires and to provide an informative update for current employees of lodging establishments in Laguna Beach and the surrounding area.
This single-course session showcases
exclusive insider information about Laguna Beach’s most popular attractions,
historical landmarks, new businesses, upcoming happenings and events, and much
more. From simple parking tips to planning the most detailed of itineraries,
this session aims to equip staff members with the ability to provide each guest
with everything from answers to simple questions to an individually tailored,
ideal Laguna Beach experience.
“We know the more our hotel concierge
and other staff knows about everything there is to see and do in Laguna Beach,
the bigger the opportunity for us to extend the visitor’s stay,” said Karyn
Philippsen, Chairman of the Board of Visit Laguna Beach. “We would like to
encourage all Orange County hotel properties to sign-up their front-line staff
including concierges, bellmen and valet attendees so they can further their
knowledge of what Laguna Beach has to offer their guests.”
“The most recent training filled up the
first day it was announced,” said Ashley Johnson, Director of Marketing for
Visit Laguna Beach. “Due to the overwhelming response from hotels and their
staff members, Visit Laguna Beach has decided to add two additional Spring
training tour dates: Wednesday, April 23 and Wednesday, May 21, in addition to
the already scheduled tour on Wednesday, June 18, 2014.”
The training began on the Sawdust Art
Festival grounds with a demonstration by fused glass artist Maggie Spencer,
followed by a hands-on Sawdust Studio Art Class. Attendees were then taken on a
scripted driving tour of the Canyon, and North and South Laguna. Other points
of interest included a behind-the-scenes tour of Pageant of the Masters, Nix
Nature Center and the Pacific Marine Mammal Center. The tour culminated with a
hosted Mediterranean-themed lunch at The Rooftop Lounge atop Hotel La Casa del
Tour participants represented the
Laguna Beach Chamber of Commerce, Surf & Sand Resort and Spa, La Casa del
Camino, Aliso Creek Inn, Casa Laguna Inn, The Retreat in Laguna, The Tides, St.
Regis Monarch Beach, The Resort at Pelican Hill and The Waterfront Beach Resort
To date, more than 350 participants
have completed the Insider’s Laguna: Destination Training & Tour. For more
information, or to sign up a staff member, please contact Visit Laguna Beach at
949.497.9229, or email email@example.com.
About Visit Laguna Beach
Visit Laguna Beach is celebrating 28 years of commitment to Laguna Beach and the tourism industry, and is located at 361 Forest Avenue, Suite 200, with its Visitors Center at 381 Forest Avenue. The Official Visitors Center is open daily, Monday – Sunday from 10 am-5 pm.