Submitted by the City of Laguna Beach:
The City of Laguna Beach is excited to introduce a new way to communicate directly with City Hall. Starting September 4, the public will be able to submit questions, comments and requests using “City Hall Connect,” an online customer relations management system.
City Hall Connect will be accessible 24/7 by clicking on the icon located on the City homepage here at www.lagunabeachcity.net. Once a question, comment or request is entered, the message, or “case,” will be automatically routed to the appropriate City department and staff member for prompt response and follow-up if necessary. Residents will also have the ability to track and review their current and previous cases. Additionally, the City Hall Connect system includes an interactive list of Frequently Asked Questions that provides information and helpful links for various City services and programs.
This new technology initiative is designed to facilitate an improved customer service experience for local residents and businesses, and the City encourages the public to logon and begin using City Hall Connect today!